The complete Service for the Offset and Digital Print user.
Supplies for the Modern Office.
Service means everything in every aspect of our business. The word service in our case means not only the maintenance and repair of our customers' equipment, important though that is, it also means how quickly we can deliver goods to you, how efficient an enquiry about a new product is handled, how well enquiries on invoices or orders are sorted out. Although we believe the service we offer is good, it can always be improved. We are continually striving to try and improve all aspects of our service.
FIELD SERVICE TECHNICIANS
Our service department is designed to ensure that whenever possible you will have the same technician for your equipment. This ensures continuity of maintenance and allows an ongoing relationship to build between you, the customer, and the technician. Our engineers are trained both by the manufacture and by our service management, in new products and refresher courses on existing equipment in the field. Regular training sessions at our offices include modification briefings and ongoing knowledge updates. To ensure that your equipment is fully protected against breakdown we also offer the Freelance Offset Services maintenance agreement giving the customer a preventative maintenance schedule to avoid expensive downtime. We are proud of our technical services personnel, employing only experience engineers giving the customer a speedy and efficient solution to any problems that may arise.
INSTALLATIONS AND TRAINING
With most equipment supplied by us we include an instructional installation and we have personnel on hand for this purpose. Installations are carried out by skilled technicians familiar with the equipment and all aspects of the Information Technology required to connect to your network or system.
SPEED OF RESPONSE
Service extends much further than purely the mechanical variety. Delivery of print supplies, toners, print materials, paper, laminates and other stationery, is equally important. It is our intent to aim at ensuring these products are in your office within 48 hours of the order being placed. On many occasions this is improved and the delivery is made the same or next day when a customer has an urgent requirement.
All of our staff are ready to help and provide information on any of our products or services, so if you would like more details please call us on:
Tel: 01909560060 email: email@example.com