Page 383 - Freelance Catalouge 2023

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TERMS AND CONDITIONS

PRICING – We reserve the right to change pricing at any time during the life of this catalogue. ‘Up to date’ pricing will be published online at www.frankberry.co.uk and reviewed
regularly. Paper prices may vary due to the fluctuation in the market. We reserve the right to amend any incorrect pricing on orders received. Your representative will always be made
aware of any price changes.
VAT- All prices quoted are exclusive of VAT unless otherwise stated. VAT will be levied at the appropriate rate for the date invoiced. FBO VAT NUMBER 401642986.
PAYMENT – Invoices should be paid in full and cleared within 30 days from the date of invoice. We accept payment by credit/debit card. We reserve the right to charge interest at a
minimum of 4% above the bank base rate on all overdue invoices. The debtor will be liable for all costs incurred in the collection of outstanding invoices.
OWNERSHIP – Goods supplied will remain the property of Frank Berry (Office Supplies) Ltd trading as ‘FBO Educational’ until the invoice has been paid in full. In all instances deliveries
should be signed for by the customer and details provided on the paperwork of any damage. Photographic evidence will be required where ownership is questionable.
STOCK – Where possible all orders will be delivered complete. If an item is out of stock the customer will be notified on all relevant paperwork and the outstanding goods will be
dispatched at our earliest convenience. We reserve the right to supply alternative products of a comparable quality or better if the product ordered is not available.
CLAIMS and RETURNS – ALL claims must be reported within three working days following receipt of goods. Goods supplied correctly are non-returnable, unless you have prior permission
from our customer service team or a sales representative. Carriage will be chargeable on all returns at the discretion of the company. Please sign for all deliveries as ‘unchecked’.
CANCELLED ORDERS MUST BE PUT IN WRITING – Written evidence must be provided in all instances where an order is cancelled by the customer. If such evidence is not supplied the
order will be processed and chargeable to the customer.
DAMAGED GOODS/PARCELS – If a pallet or parcel is delivered with visible external damage please sign for the delivery as ‘damaged’ or reject the delivery if you feel that there is a
significant problem. Where possible please take photographic evidence to help us in processing with any claim. If you are unsure, please call our customer service team whilst the courier is
on site. Proof of delivery can be made available to all customers for both parcels and pallets – please contact out Customer Service team for details.
RETURNING GOODS ORDERED IN ERROR – Crested goods ordered in error cannot be returned. Non-stock items that have been ordered in will incur a 35% returns charge. Stocked
items will incur a minimum charge of £25.00 to return. Collection charges will be added at the managements discretion.
COLLECTIONS - If a collection is required please make sure the goods are available and suitably packaged for the courier to collect; failure to do so may result in additional charges.
Official paperwork must support all collections.
PROPER LAW – Contracts will be governed by English law and both parties will agree. Any national contracts between ourselves and an educational establishment must adhere to the
terms and conditions of the contract.
MINIMUM ORDER VALUE / CARRIAGE CHARGES – As of January 2018 a minimum order value of £30.00 will be applied to all customer accounts. Any order below this value will
automatically incur a carriage charge unless alternative arrangements have been made with the management. FBO reserve the right to amalgamate orders for customers that order
small amounts regularly. We will endeavour to deliver all orders as soon as possible (stock permitting). If next day delivery is required THIS MUST BE CLEARLY STATED ON ALL ORDERS,
PHONE, EMAIL AND ONLINE. Please note orders requiring cresting will take up to 7 days to deliver. BACK TO SCHOOL ORDERS MUST CONTAIN SPECIFIC DELIVERY INSTRUCTIONS.
PERSONALISATION – Clarification will always be required before a personalised order will be input. E &O. E. Always discuss your requirements with our customer service team.
MISCELLANEOUS CONDITIONS – The customer is responsible for ensuring that the details provided on all orders are complete and accurate in all respects. THIS ESPECIALLY APPLIES
TO ORDERS INVOLVING SCHOOL CRESTING. If specific cresting instructions have not been provided FBO reserve the right to crest as per previous orders. We kindly ask that orders are
not sent to us more than once in any form, e.g. phone and email, as we cannot be held responsible for duplication. We reserve the right to make changes to specification and/or colour
of any products that we supply. Please note: colours may not be fully accurate on printed pages or online, if a specific pantone is required always tell us. All goods are supplied with the
relevant manufacturers warranty. Events beyond our reasonable control mean we have no liability to you for failure to deliver goods you have ordered. We may have to change our terms
and conditions during the life of this catalogue, always refer to our website for the most up to date information.
OUR DELIVERY IS DOOR TO DOOR AND DOES NOT INCLUDE THE UNPACKING OF PARCELS AND/OR PALLETS – IF SPECIFIC REQUIREMNTS ARE NEEDED PLEASE DISCUSS
THIS WITH OUR CUSTOMER SERVICE TEAM.

Mandy Armitage
Company Director

01909 560060
mandy@freelanceoffset.com

Mandy Reynolds
Sales

01909 560060
mandyreynolds@freelanceoffset.com

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